Privacy Policy

What we collect and why

Our guiding principle is to collect only what we need. We only use the information we collect to operate our website and offer customer support. We’ll never sell your personal info to third parties, and we won’t use your name or company in marketing statements without your permission either.

Information collected

When creating an account, we typically ask for identifying information such as email address. Email addresses are only used for logging in, password resets, responding to emails that you initiate, and sending notifications related to your account or the Service.

When visiting our website, our servers may automatically log the standard data provided by your web browser. It may include your computer’s IP address, the pages you visit, and the time and date of your visit.

Information about cookies

We use cookies to improve your experience when accessing our web service. Cookies we are use:

  • Login related cookies
  • Surveys related cookies
  • Analytics related cookies

Third Party Cookies

  • We use Google Analytics which is one of the most widespread a web analytics service offered by Google to track and report activity on our website. Hereby we make use of Google Analytics cookies.

  • We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.

  • We use PostHog in order to better understand our users’ needs and to optimize this service and experience. PostHog is a product analytics tool that helps us better understand user's experience.

  • Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

Data retention period

We do not retain your personal information any longer than is required for attaining the purposes for which they were collected. If you no longer want us to retain your information, you can contact support@livenessprobe.com to delete an account.

Geolocation data

We may log access to all accounts by full IP address so that we can always verify no unauthorized access has happened. We keep this login data for as long as your product account is active.

We also log full IP addresses used to sign up a product account. We keep this record forever because they are used to mitigate spammy signups.

Information we do not collect

We don’t collect any characteristics of protected classifications including age, race, gender, religion, sexual orientation, gender identity, or gender expression. You may provide these data voluntarily, such as if you include a pronoun preference in your email signature when writing into our Support team.

When we access or share your information

Our default practice is to not access your information. The only times we’ll ever access or share your info are:

  • To provide products or services you've requested. We do use some third-party services to run our applications and only to the extent necessary process some or all of your personal information via these third parties.

  • To investigate, prevent, or take action regarding restricted uses. Accessing a customer’s account when investigating potential abuse is a measure of last resort. We have an obligation to protect the privacy and safety of both our customers and the people reporting issues to us. We do our best to balance those responsibilities throughout the process. If we do discover you are using our products for a restricted purpose, we will report the incident to the appropriate authorities.

  • To respond to subpoenas, court orders, or other legal requirements. To exercise our legal rights or defend against legal claims; to investigate, prevent, or take action regarding illegal activities, suspected fraud or abuse, violations of our policies; or to protect our rights and propert

Location of Site and Data

Our products and other web properties are mainly operated on Oracle Cloud Infrastructure (OCI) in Europe. Static front website and site with support documentation are deployed globally. If you are located in the United State or elsewhere outside of Europe, please be aware that any information you provide to us will be transferred to Europe. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer.

How we secure your data

All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted.

Changes & questions

We may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change to our policies, we will notify signed users via email.

Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch by emailing us at support@livenessprobe.com!